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Return Policy

The staff at Raptor Series is committed to providing excellent customer service to you and your customers. To return products quickly and conveniently please see the steps below.

 

~ Customers have 30 days to return products that are damaged or ordered wrong.

~After 30 days, these products will no longer be returnable.

Customer Received Product Damaged 

~If only one step bar is damaged, Raptor will send a replacement step bar free of charge after we receive and review pictures of the damage and supporting documentation. 

~If both of the step bars are damaged, a full credit will be issued due to no fault of the customer, after we receive and review pictures of the damage and supporting documentation. Raptor will decide whether to field destroy the product or to have it returned. If the product is going to be returned, Raptor will then generate a Call Tag and email to our dealer who will forward to their customer to attach to the product and return. If the customer would like a replacement they would need to place a new purchase order.

Customer Ordered Wrong Product

Customer will need to contact the company they purchased the product from to get a Raptor RMA number for returning the product. Customer is responsible for shipping product back to Raptor at the customers’ expense. We highly recommend that customers insure the product to be returned for their own protection. If the product is received in good condition we will issue a credit minus the original shipping cost, a 15% restocking fee and any other incurred expenses. If the product is received damaged, we will document the damage and hold the product in our warehouse for 30 days. During this time, the customer is responsible for filing their own damage claim with their shipping carrier. We will provide proof of the documented damage if requested. After 30 days, we will discard the product. If the customer would like a replacement they would need to place a new purchase order.

Raptor Shipped Wrong Product

Raptor will generate a Call Tag and email to dealer so they can forward to customer to attach to the product and return. Raptor will ship the correct item using the same Purchase Order and Sales Order number. The replacement order will be sent at no additional cost.

Raptor Series Manufacturer Defect

~If only one step bar is defective, Raptor will send replacement step bar free of charge after we receive and review pictures of the defect and supporting documentation. 

~If both of the step bars are damaged, a full credit will be issued due to no fault of the customer, after we receive and review pictures of the defect and supporting documentation. Raptor will decide whether to field destroy the product or to have it returned. If the product is going to be returned, Raptor will then generate a Call Tag and email to our dealer who will forward to their customer to attach to the product and return. If the customer would like a replacement they would need to place a new purchase order.